Clean Design & Great Functionality
Simple Solutions to Help Access & Understand Your PureCloud Data
The Data Extractor is a simple but powerful tool that provides the user with the ability to export call detail information from PureCloud to a .CSV file. Check out the attached video for more information.
The Configurable Dashboard for PureCloud(tm) provides a real time dashboard to monitor what’s going on in your call center moment to moment. Define custom metrics as well as thresholds and alerts. See our video demo below to learn more about how PureInsights can provide the visibility you need.
Database for PureCloud provides call detail and aggregate data staged in a relational database to allow easy access through traditional reporting and analytics tools. Click here to review the data dictionary and data structure diagrams.
PureInsights extracts data from PureCloud and stages it for historical or intra-day analysis leveraging the visualization capabilities of Tableau, QlikView, Domo or other BI tools. Our beta product currently provides a suite of interactive dashboards using Tableau.